Privacy Policy

1. Introduction

Welcome to Norfolk Private Speech and Language Therapy (NPSLT) ("we", "our", "us"). We are committed to protecting and respecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information, including when you visit our website [www.npslt.com] (the "Website"). Please read this policy carefully. By accessing or using the Website, you consent to the practices described in this policy.

2. Information We Collect

We may collect and process the following data about you:

Personal Information:

  • Name

  • Email address

  • Phone number

  • Address

  • Date of birth

  • Health information relevant to speech and language therapy

  • Information relating to education or care institution

  • Supplementary information provided about yourself

Non-Personal Information:

  • Browser type and version

  • Operating system

  • IP address

  • Time zone setting

  • Browser plug-in types and versions

  • Other technology on the devices you use to access this website

3. How We Collect Your Information

We collect information in the following ways:

  • Direct Interactions: You may give us your personal information by filling in forms or by corresponding with us by post, phone, email, or otherwise.

  • Automated Technologies or Interactions: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns.

4. How We Use Your Information

We use the information we collect in the following ways:

  • Internal clinical record keeping for the services provided by NPSLT.

  • To carry out obligations owed to you in respect of any contracts between you and NPSLT.

  • To provide you with information, products, or services that you request from us.

  • To manage our relationship with you, including notifying you about changes to our services, terms, or privacy policy.

  • To ensure that content from our website is presented in the most effective manner for you and your computer.

  • To administer and protect our business and this website.

  • To deliver relevant content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.

5. Disclosure of Your Information

We will not share your information for any other reason unless we are required by law or permitted to do so under this Privacy Notice.

In the normal course of our services, we also share information with the lead organisation who may have referred you to our service or with health care services or education establishment involved in the provision of your treatment. Further details are available in the Terms of Business, shared and signed upon referral to NPSLT.

We may share your information with selected third parties including:

  • Carefully selected sub-processors to help us collect, store or manager your information, managed under the terms of a data processing agreement.

  • Service providers acting as processors who provide IT and system administration services.

  • Professional advisers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.

  • HM Revenue & Customs, regulators, and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

You should be aware that providing information over the internet is never guaranteed to be completely safe and if you choose to send such information to us via the internet, you do so at your own risk.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

  • Request access to your personal data.

  • Request correction of your personal data.

  • Request erasure of your personal data.

  • Object to processing of your personal data.

  • Request restriction of processing your personal data.

  • Request transfer of your personal data.

  • Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us at info@npslt.com.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

10. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us in the following ways:

  • By email: info@npslt.com

  • By phone: 07435 202440

  • By mail: NPSLT, Old Court Buildings, Whapload Road, Lowestoft, NR32 1UR